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Customer Service
Expand Privacy
Onlinemall.com protects your privacy. We will never sell or give any identifiable information about you to any third party without your approval. If you e-mail comments to us we may use them for editorial purposes or in promotional advertising and/or marketing materials.
Expand Payment Information
Payment Information- Payment options. For your shopping convenience, Onlinemall accepts American Express, Discover, VISA and MasterCard.
Expand Product Information
Products displayed on the Site can be delivered only within the 48 states. Prices are valid and effective only in the United States. We have tried to accurately display the colors of our products on the Site. However, the colors you see will depend on your monitor and its settings. We cannot guarantee that your monitor's display will be accurate.
Expand Product availability
We carry inventory for every product we sell. This means we can have the items you ordered on your doorstep in a timely manner. If for some reason the product is not available to ship within 48 hours you will be notified. At that time you will have the option to cancel your order or wait for its arrival.
Expand Order confirmation
Order confirmation will come to you via e-mail within 20 minutes of placing your order. The order confirmation will include the date of order, items ordered, the bill to address, and the ship to address, and the order dollar total.
Expand How to order
For products displayed online you may order any products from our online store by, simply clicking on the item you want. You may be asked to select a color, size, and quantity, then click the "Buy Now" button. Only credit card orders can be taken online. We accept American Express, Discover, Visa & MasterCard. The order and payment information you provide will be sent electronically and processed immediately. You will receive an e-mail within 20 minutes confirming your order. Sorry, we can only accept orders to be shipped within the U.S., excluding Alaska, Hawaii and Puerto Rico at this time. All credit cards must have a bill to address in the U.S.
Expand Reservation to Cancel or Change Order
We reserve the right to cancel an order for whatever reason. Also, in the event a product is listed at an incorrect price due to typographical error or an error in pricing information from our suppliers, we reserve the right to cancel or refuse orders for the product at the incorrect price. We are not responsible for typographical or pricing errors. Backordered items will be cancelled and notice will be sent to the customer.
Expand Disclaimer
OnlineMall makes no warranty, either expressed or implied, including without limitation, any warranty of merchant ability or fitness for a particular purpose. This disclaimer in no way alters the terms of any manufacturer's warranty that comes with the products purchased from us. OnlineMall shall have no liability to you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use of or inability to use the products, and in all cases our liability is limited strictly to replacement, or repair or the value of the products purchased. State laws vary and certain parts of this disclaimer may not apply to you. OnlineMall does not warrant that its site, servers or e-mail sent from OnlineMall.com are free of VIRUSES or other harmful components. OnlineMall will not be liable for any damages of any kind arising from the use of this site including but not limited to direct, indirect, punitive, incidental and consequential damages.
Expand Copyright
All content included on this site, such as graphics, icons, text, button icons, logos and/or images are the property of OnlineMall or its content suppliers. All content, all software used on this site is the property of OnlineMall or its software suppliers and/or any compilation of all content on this site is the exclusive property of OnlineMall is protected by United States and international copyright laws.
Satisfaction Guarantee
Expand Defective Returns
Email within 3 DAYS of receiving damaged or defective merchandise for an immediate replacement. All merchandise is guaranteed to be free from defects or damages during delivery.
Expand Out of Stock Items
We do our best to prevent items from becoming out of stock, however on rare occasions, items could become out of stock. If this happens you may choose to get a COMPLETE 100% REFUND, exchange with different item, or wait for the next shipment of new items to restock.
Expand Our Guarantee
We stand behind every item we sell and we strive to offer only the finest products available and we make every effort to meet your high standards for quality products, accurate auction descriptions, reliable shipping, and exceptional customer service. If you should experience a problem, question or concern, please contact us immediately and your problem will cheerfully be corrected.
Shipping & Handling
Expand Handling Charge
The Fee only applies to purchases below $30.00. This is done to keep our costs low. The handling fee is $8.50. This fee offsets our packing costs in the warehouse on small orders. The fee magically disappears on all orders $35.00 or more. The reality here is that a shipping box and tape are expensive as well as the person to pack it, but it doesn't cost much more to pack a larger (and/or more expensive) item... And at these prices, margins are tight. We suggest ordering with a friend, neighbor, or office workers! That way, no one has to pay the handling charge.
Expand Shipping
Shipping is a fixed amount for UPS Ground for the 48 United States. That does not include shipping to Alaska, Hawaii, Puerto Rico, Guam, APO and APE. Just about every item will be shipped within 1-2 business days, following receipt of payment. Please allow 7-10 business days for delivery
Credit Card Safeguard
Expand How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https." The second layer works behind the scenes. We protect all of your private information, including your order, behind a network security system called a "firewall." Only select staff has access to this information, and then only enough to service your order. As a final precaution, we authorize all credit card transactions through the same processes that we use for traditional phone, fax, or mail orders. We service through a reputable credit card processor.
Expand My browser won't connect when I click the CHECK OUT Button?
Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders. If for any reason you cannot access the secure server, please feel free to place your order with us by phone. Our Customer Service representatives will be happy to assist you.
Expand Credit Card Safety
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers. Our on-line store includes many safeguards so that you can enjoy your shopping experience without having to worry about credit card transactions. When you submit sensitive information via our website, your information is protected both on-line and off-line.
Expand How do you use cookies on your site?
We use one cookie on your computer to store a unique session ID, all other data is stored on our servers. You can refuse cookies by turning them off in your browser but unfortunately you will not be able to make a purchase from our site.
Claims
Expand Lost Orders
It doesn't happen often, but carriers such as UPS, truck lines and Parcel Post do lose orders. If you have placed an order and have not received it in a reasonable period, please call Online Mall at once.
Expand Returns and Exchanges
You can return an item within 7 days of receipt of goods for a full refund of the purchase price only after contacting us for a RMA number. We regret shipping costs are not refundable. Returned merchandise must be sent to us prepaid. We cannot accept freight collect items. Please remember all returned merchandise must be new and in its original carton with all the packing materials, manuals and registration cards. You will need to enclose your order/invoice number and/or a copy of your RMA e-mail with your return. All refunds & exchanges are subject to the final approval of our quality control division. We will issue a full refund for the purchase price of any product you return that meets these above conditions. For your protection, please use United Parcel Service or insured parcel post for return shipments.
 
    
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